You can only transfer money into your Raisin UK Account by electronic transfer, using the Faster Payments transfer method from a UK bank or building society account that you hold in your name. At present, you are unable to transfer funds to your Raisin UK Account via BACS or CHAPS.
We’re currently aware of a money transfer issue wherein our service bank is unable to positively identify the source of the funds, resulting in money transferred to a Raisin UK Account automatically returning. This issue may be the result of a bank or building society not using your full name during the transfer, or it could be the result of the name of a partner displaying when money is transferred from a joint account.
To resolve this issue, please send a screenshot or scan of a statement for the bank or building society account you’re experiencing issues with to our Customer Services Team. Once our service bank has verified your details, you should be able to use this account to transfer money to your Raisin UK Account.
Please be aware that you cannot transfer money to or from your Raisin UK Account from the following accounts:
- Prepay Technologies Ltd