For security reasons, once you freeze your Raisin UK Account in the online banking area, it cannot be unblocked without assistance from our Customer Service Team. This ensures that only authorised users can reactivate the account.
As part of our Anti-Money Laundering (AML) and Know Your Customer (KYC) checks, we may request further documentation to verify your identity or address. This is a standard regulatory requirement and helps us keep your account secure. If additional documents are needed, we’ll contact you with clear instructions on what to provide.