If you’re having problems receiving your mobile verification code (also referred to as mTAN), please check the following:
- You have adequate mobile phone reception.
- You’ve entered the correct mobile phone number in your Raisin UK Account. You can view the last four digits of your registered mobile phone number by logging into your Raisin UK Account, navigating to ‘My Account’ and clicking ‘My Profile’. If you want to update your mobile phone number or want to confirm the full mobile phone number associated with your Raisin UK Account, please contact our Customer Services Team.
- You haven’t deactivated the mobile verification function in your Raisin UK Account. If you have done this, please contact our Customer Services Team to reactivate mobile verification.