In the event of the death of a Raisin UK customer, any money deposited into a Transaction Account or savings account administered by a partner bank may be released by emailing our Customer Service Team and attaching a scan or a photo of the deceased's Death Certificate.
Once you have provided the appropriate evidence, we will share the documents that you send us with the relevant parties, which may include ClearBank and any partner banks which the deceased had transferred funds to.
Please be aware that we can only speak to an administrator or probate of the deceased’s estate. We cannot share any information about the deceased’s accounts until their status as an administrator or probate has been verified. When this has been verified, as part of this process, all funds will be sent to the bank or building society account of the Executor(s)/Administrator(s). Once this process has been completed, the accounts in which the deceased’s funds were held will be closed.
Please contact our Customer Services Team for further guidance on this issue.