In the event of death, any money deposited into a Raisin UK Account or savings account administered by a partner bank may be released on receipt of a scan, photo or PDF the following documentation:
- The Grant of Probate or Letter of Administration
- The deceased’s Death Certificate
If the bank or building society of the deceased has already been closed, you will need to send a photo, PDF or scan of the original copy that shows that a bank or building society account has been set up in the administrator’s or probate’s name.
Please be aware that we can only speak to an administrator or probate of the deceased’s estate. We cannot share any information about the deceased’s accounts until their status as an administrator or probate has been verified.
Once you have provided the appropriate evidence, we will share the documents that you send us with the relevant parties, which may include Starling Bank and any partner banks which the deceased had transferred funds to.
As part of this process, all funds will be sent to the administrator/probate via cheque or transfer to the administrator/probate bank or building society account. Once this process has been completed, the accounts in which the deceased’s funds were held will be closed.
Due to the ongoing pandemic, we’re no longer accepting documents by post. If you recently sent documents to us by post, please resend them as described above.
Please contact our Customer Services Team for further guidance on this issue.