If you’re having problems withdrawing money from your Transaction Account, please check the following:
‘Available’ funds
You can only withdraw money that shows as ‘Available’ in your Transaction Account. You can view how much money you have ‘Available’ in your Transaction Account by logging in to your Raisin UK Account, clicking on your initials in the far right corner, and viewing your balance in the drop down menu.
Mobile verification (mTAN)
When you request to withdraw money from your Transaction Account, we will send a mobile verification code (also known as mTAN) to your mobile phone by SMS text message. You’ll need to enter your six-digit mobile verification code to complete your withdrawal request, so please ensure that you have your mobile phone with you.
Nominated bank or building society account
If your withdrawal appears to have been unsuccessful, please check that the nominated bank or building society account details that we hold for you are correct and up to date. You can find your nominated bank or building society account details by logging into your Raisin UK Account, clicking on your initials in the far right corner and clicking ‘Withdraw funds’.
If your nominated bank or building society account information is incorrect, please read our FAQs to find out how to update your details.
If you’ve addressed all of these issues, but you’re still unable to withdraw money from your Transaction Account, please contact our Customer Services Team.