You can check your name details by logging into your Raisin UK Account, hovering over your initials in the far right corner, and clicking 'Customer details'. You can update your name details by sending us photo ID, plus a scanned copy, photo or a PDF of one of the following documents by secure message through your Raisin UK Account. Please note that the document needs to be less than three months old, and all four corners of the document must be visible.
Accepted documents for changing your registered name:
- Deed poll
- Original marriage certificate
- Divorce documents (final order/decree absolute)
- Copy of your old passport and new passport with your name change (if you are a foreign national)
- Your original birth certificate
To send one of the above documents by secure message, log into your Raisin UK Account, hover over your initials in the top right hand corner and select 'Messages'. When entering your message, please tell us which details need updating and then click ‘Attach files’ below the message box. Follow the displayed instructions to attach your document, then click ‘Send’. We will send you a secure message to confirm that we’ve updated your details.